i want to ask how to Create SLA Matrix for the incident based on the impact and urgency
thank you in advance
In SD this is been called - Response Agreements -.
Details on how to set up Response Agreements can be found in the online help here https://help.landesk.com/docs/help/en_US/LDSD/10.0/Default.htm#../Subsystems/administrator/Content/SLA/ResponseAgreement…
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