The current problem is that i need to develop a process for request where in using an action i can make a connection to AD and get some data from AD for that specific user. This data will be a company code and a list of approvers for that company code in Landesk. From there on i need to start an approval process which will get the request ticket approved from all the line of approvers.
The major problem from me now is to get the data from AD when the action is called. Also in the data connection i need to send out the user details for which i will be fetching the Company code from AD and the Approvers List for that specific Company.
All these are required within Service Desk
Any kind of Help or Suggestions would be great