1 Reply Latest reply on Aug 25, 2016 11:40 AM by GreggSmith

    Lines in Group Components

    ceclarino Rookie

      I was poking around and noticed the lines tab in group components. Does anyone of a reference list of what can be used here (such as getting an average of the output, etc...)?

       

      8-25-2016 6-57-22 AM.jpg8-25-2016 6-55-32 AM.jpg

        • 1. Re: Lines in Group Components
          GreggSmith SupportEmployee

          In a group component, the lines will only work with the Bar and Column display options.

           

          Currently, like the lines option in the Time Component, they only draw a line at a specific value on the graph.  They are meant to represent a goal or threshold.  So, for example, if graphing the % uptime of services or % of tickets that met their SLA, your scale would be, say, 0-100 and want to draw a line at 95 (%).

           

          Time Components do have another "line option" to display a trend line, indicating a data set's trending over the time span represented.  Since the Group Component is not spanning time, trend lines are not as appropriate.

           

          Here is an example of a Group Component showing each group's average incident time to close value with 2 lines representing different thresholds we've identified.

           

          Group Lines.jpg