1 Reply Latest reply on Aug 29, 2016 12:07 AM by Eric Xiang

    How to customize the Change Detail Report

    dunnsu Apprentice

      When viewing a Change ticket in WebDesk, there is an option to the far right to get a detailed report of the ticket.  This report is called the Change Detail Report, but I’d like to customize it to show other fields. 

      Change Detail Report.JPG

      How can this report be customized? 


      Currently only shows the following fields:


      Change Detail Report

      8/26/2016 9:59:52AM                                                         INCIDENT REFERENCE: 108,285

      Logged By:                                                    Logged Date:

      Severity:                                                         Assigned Group:

      Status:                                                                        Assigned Analyst:

      Breached:                                                       Category: