2 Replies Latest reply on Aug 31, 2016 4:10 AM by MickDude

    Help Removing Soft Deleted Confihuration Items

    MickDude Rookie

      Hi All,


      Can anyone assist me please?


      I was originally intending to use Active Directory to import our assets but because of the source of our complete original asset data I am now using an Excel import.


      The problem is that although I have (soft) deleted the originally imported Workstation asset records, they remain Soft deleted, preventing me from importing Workstation records with the same name.  I have written Queries using both the Configuration Management and Asset management Modules and although I can view the deleted items i am unable to remove them.


      Can anyone tell me what I am doing wrong?