2 Replies Latest reply on Aug 31, 2016 4:10 AM by MickDude

    Help Removing Soft Deleted Confihuration Items

    MickDude Rookie

      Hi All,

       

      Can anyone assist me please?

       

      I was originally intending to use Active Directory to import our assets but because of the source of our complete original asset data I am now using an Excel import.

       

      The problem is that although I have (soft) deleted the originally imported Workstation asset records, they remain Soft deleted, preventing me from importing Workstation records with the same name.  I have written Queries using both the Configuration Management and Asset management Modules and although I can view the deleted items i am unable to remove them.

       

      Can anyone tell me what I am doing wrong?

       

      Thanks

       

      Mick