1 Reply Latest reply on Sep 7, 2016 4:07 AM by Senta

    Knowledge Article Sending in Email

    HimaniTanwar Apprentice

      Hi,

       

      Can we attach knowledge articles in email.

        • 1. Re: Knowledge Article Sending in Email
          Senta SupportEmployee

          Hello,

           

          attaching the KB article as Attachment might not be possible, as the KB article does not exist as a file.

           

          But you can append the content of the KB article either via a linked reference or via an calculation to the email.

          The way depends on which email you wish to add the content and how you can access the KB article from that action in your process.