1 Reply Latest reply on Sep 5, 2016 3:03 PM by dmshimself

    Add Incident Ticket number on Change Ticket

    HimaniTanwar Apprentice

      Hi,

       

      I have an Incident ticket that can be linked to a Change ticket. I want that when Change ticket is created, the Parent Ticket field on Change Object should be automatically populated. How can I achieve this?

       

      Till now I have used Process and Calculation to do the same but unfortunately it is not working.