1 Reply Latest reply on Sep 6, 2016 11:58 PM by Paul Hyman

    Inbound Mail - Action Settings

    sameralee Apprentice

      Hi, I am wondering if anyone can help me out with this.


      We want to send automatic emails from Service Desk when users reply to emails/reminders related to their tickets, we're also hoping their replies could insert a note into the tickets in reference.  Is this where we can configure the settings for it?

       

      If I change 'Update' Keyword to: RE: Ticket, is it going to work?

       

      Also, we have "RE:" as one of the Subjects to Ignore on the bottom of screen (to prevent a new ticket from being generated), will this cancel out all the above settings even if Keyword was "RE: Ticket"?