2 Replies Latest reply on Sep 8, 2016 6:56 AM by MOURGUES

    Auto Action does not execute after pre-condition in a process

    MOURGUES Rookie

      Hi,

       

      I have an issue with a reinitialize action in my ITAM module and after test, it's due to the automatic action that's no triggered after dummy pre-condition.

       

      For the test, i created this process :

       

      01. Processus.png

      The first pre-condition works well and my ITAM process is created with the status "Attribué" but the process is no reinitialized, even if the pre-condition is true :

       

      2. Processus après création.png

      The precondition is true, so i have access to the automatic action "add note" :

       

      3. Historique.png

      And when i perform the "add note" action, the reinitialisation works well, the process is now the targeted process :

       

      4. After Reinitialise.png 5. New Process.png

       

      So, i'm pretty sure it's the good way to reinitialise the process in the choosed status, but i don't have idea why it doesn't work automaticaly

       

      Thanks in advance for your help,

      Patrick