1 Reply Latest reply on Sep 21, 2016 8:33 AM by SBW

    How to get access to current assigned analyst attributes via assigned group collection in calculations

    Apprentice

      Hello all,

       

      I have a calculations where I need to get access to current assigned analyst attributes via assigned support group. It's necessary for customized assignment schemes which I create in calculations.

      The case is the request is creating from Request catalog and attribute Support group is filled from current service. So, in request object I have Support group from service and then I want to calculate a quantity of tasks of each analyst in this Support group. To accomplish this I need to get a list of analysts from this Support group but I can't  get access to analyst collection and analyst's attributes in my calculations, I get an error.

       

      Does anyone know how can I resolve this issue?