1 Reply Latest reply on Sep 23, 2016 1:23 PM by Matt Dermody

    Unique ID issue with Avalanche 5.3

    soundofthunder Rookie

      Dear Tech Supp

      We deployed 100 devices using generic enabler with Avalanche 5.3.

      We experienced before, that for those devices recognized with generic Enabler, they are updated in the console without serial number.

      This can make a big issue in Avalanche because only one device come up in Avalanche console. Each time another device synchronize's, the terminal ID remains the same and mac address and IP address change  at each synchronisation!!! And this happens for us and for 1000 devices!!!

      How can we cover this remotely and urgently????

       

      Thx

       

      Elie