I want to send automatic email notification to the End User and to the Analyst when the ticket is assigned to the Analyst.
I have created a Request process in Landesk Service Desk. Below is the screenshot of the process:
The email is not even shown in the Outbound Mails. But when I click on Notification from the History(Below is the screenshot), I can see Send Message Action. On clicking SEND MESSAGE action the email is shown in the Outbound Email but still not sent to the Recipient.
My issue is that the email is not sent to either of the recipients. Can anyone help how can I achieve the email functionality automatically?