I am trying to create a process that will close as request and open an incident with some information from the request ticket. (i.e. Shift from Request to Incident ticket).
For a start i manually tried to create an Incident on the request ticket using 'Create Incident' Action. But the following error shows up.
Below is the process i am using. It is a fairly simple process.
Please let me know how to resolve the error.
Thanks & Regards