0 Replies Latest reply on Sep 29, 2016 4:05 AM by sahil

    Create a Incident from Request

    Apprentice

      Hi,

       

      I currently have a scenario where in i have to create an Incident and close the request ticket on the an Action saying "Is Incident Ticket". The ticket should be automatically create and linked to request. For the above i am using an automatic action instance in process designer.

       

      Now the problem is i want fields from the Request ticket to be passed to this incident ticket. I am unable to figure out how to do the same.

      INcident Process.PNG

      Above is the process that i am currently using.

      Inner details.PNG

      Above is the detail window of the Create Incident Action.