2 Replies Latest reply on Sep 30, 2016 2:53 AM by Ricardo_Almeida

    Adding a value on a filter is been applied for all users

    Ricardo_Almeida Specialist

      Hi All,

       

      I am experiencing some issues with my user that only staring occurring today (or the users only noticed today)

       

      My user has extra privileges as I am the administrator.

       

      On Service desk, when I add gadgets, etc.. changes are made across all users (this is ok as it has always worked this way). I have created a gadget for Incident workload where I have placed a filter on Category and let the user choose the required category to filter.

       

      category.png

       

      As of today, if I select a category with my user, whatever is selected, appears for all users.

       

      Any ideas why this is occurring?

       

      Best Regards,

       

      Ricardo Almeida

        • 1. Re: Adding a value on a filter is been applied for all users
          andreas.lindner Expert

          Hi Ricardo,

           

          that is a normal behavior. As you are member of the role Administrator the Design Mode in WebAccess is enabled by default. But you can change that by selecting the "Personalize Mode" in Web Access. Just have a look at my screenshot (it is from a German system, but the position of the two options are the same):

          2016-09-30-000034.jpg

           

          If you select the Personalize Mode, you are able to change options without affecting all other users. This is valid for all members of the Role Administrator.

           

          I hope I could be of help!

          Regards,

          Andreas

          • 2. Re: Adding a value on a filter is been applied for all users
            Ricardo_Almeida Specialist

            Many Thanks Andreas.

             

            That did the trick.

             

            Just one more question. When users (admin or not admin) place a filter on category, when they refresh their page, the filters goes blank. I believe recall that before this filter maintained. This is also occuriing with my user.

             

            Any ideias how I can get the category to "stay put" even with a refresh of the page?

             

            Best Regards

             

            Ricardo Almeida