4 Replies Latest reply on Oct 4, 2016 9:41 AM by MarXtar

    Manage Software List>Inventory>Files question

    brad.e.smith Apprentice

      My predecessors utilized DAT files to alongside certain life databases in our sales field. The DAT file resides on "C:\SOFTWARE" when updates are deployed. Historically a new DAT was created in "Manage Software List>Inventory>Files>To be scanned" and made available to clients. Updates to the life files would then key off of queries of that previous DAT files.

       

      Since moving to 9.6 last July, these DAT files have had mixed results. If we right click the latest DAT file in the To be scanned list>Where installed, the file only shows installed on a handful of machines. However, if going to any of the 900+ machines that received this update, they are all running said DAT file, "LP_SC_......DAT".

       

      Is this a function that should be used in this manner? Are we currently using it correctly?

        • 1. Re: Manage Software List>Inventory>Files question
          MarXtar ITSMMVPGroup

          There shouldn't be any real difference in the way that this works so the scanner should still be returning information like that.

           

          Scanning ofr a file like this does require a software scan to take place so has anything changed that may affect the frequency of these scans?

           

          Also, it isn't completely clear how you are doing this. When you add a file to be scanned are you doing it specifically by name and filesize? Might be worth seeing exactly how you add these?

           

          On a related note, would it be better moving forwards if you started to use the DataFiles extension feature fo the scanner to specify a file extension to scan for (like it does with .PST) so that these files get picked up separately automatically under the Software - Data Files section of the inventory? Might be better if you didn't use .DAT as the extension but could make maintenance of the process a little easier moving forwards?

           

          Mark McGinn

          MarXtar Ltd/MarXtar Corporation

          http://landeskone.marxtar.co.uk

          LANDESK One Development Partner

           

          Try MarXtar State Management for LANDESK to Better Understand and Manage your Assets

          • 2. Re: Manage Software List>Inventory>Files question
            brad.e.smith Apprentice

            Nothing has changed to our knowledge.

             

            Below is a shot of the current DAT settings. In the past, settings have been both entered manually and pulled from pointing to the file direclty.

            lpesDATprop.JPG

             

            We may explore a new way to do this for future deployments.

            • 3. Re: Manage Software List>Inventory>Files question
              masterpetz ITSMMVPGroup

              Maybe you could check if the missing info is under Unknown items. On the core, open your console and navigate to "Configure - Services - inventory - Unknown Items". If they are there, you have to mark them as allowed.

               

              Kind regards

              Christian

              • 4. Re: Manage Software List>Inventory>Files question
                MarXtar ITSMMVPGroup

                Try changing the file size to 1 (means all file sizes). This way providing the name matches then it will be reported. Then publish the list and force a software scan. Maybe something is making the size appear different to the scanner on the clients.

                 

                Also, make sure the client is getting the ldappl3ini update. On a client where it should be finding the file check c:\program files (x86)\landesk\ldclient\data\ldappl3.ini and search for the filename in there to make sure it is picking up your change.

                 

                Mark McGinn

                MarXtar Ltd/MarXtar Corporation

                http://landeskone.marxtar.co.uk

                LANDESK One Development Partner

                 

                Try MarXtar State Management for LANDESK to Better Understand and Manage your Assets