2 Replies Latest reply on Sep 1, 2009 3:40 AM by Kevin

    Symantec Anti-Virus: Failed to Remove package

    Rookie

      Having trouble removing symantec anti-virus v10.2 from Landesk. Tried both UNC and HTTP and it returns "Failed to remove package" I am using a push as the delivery method. Any ideas?

       

      Wed, 17 Sep 2008 14:51:18 MSI result 8DAC4004
      Wed, 17 Sep 2008 14:51:18 processing of package is complete, result -1918091260 (0x8dac4004 - code 16388)
      Wed, 17 Sep 2008 17:05:29 File (http://<core>/packages/WindowsXP/Symantec/AntiVirus/v10.2/Symantec AntiVirus.msi) is cached locally
      Wed, 17 Sep 2008 17:05:30 MSI Client Thread
      Wed, 17 Sep 2008 17:05:30 PackagePath:  [http://<core>/packages/WindowsXP/Symantec/AntiVirus/v10.2/Symantec AntiVirus.msi]
      Wed, 17 Sep 2008 17:05:42 Removing MSI package

      Removing the MSI package

      Stating Action : Action 17:05:34: INSTALL.

      Stating Action : Action 17:05:34: ProgramFilesFolder.93C43188_D2F5_461E_B42B_C3A2A318345C.

      Stating Action : Action 17:05:34: CommonFilesFolder.58B3CBD8_773E_456F_B761_5F9C67C2E7B1.

      Stating Action : Action 17:05:34: CommonFilesFolder.36948328_55DA_46B6_83BE_D004EF7F2582.

      Stating Action : Action 17:05:34: CommonAppDataFolder.538DD692_7153_4092_B920_08C862D08386.

      Stating Action : Action 17:05:34: CommonFilesFolder.538DD692_7153_4092_B920_08C862D08386.

      Stating Action : Action 17:05:34: SystemFolder.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:34: LocalAppDataFolder.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:34: ProgramFilesFolder.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:34: CommonFilesFolder.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:34: System16Folder.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:34: CommonFilesFolder.14DD7176_DF3C_4FFC_B723_66069FF29729.

      Stating Action : Action 17:05:34: AppSearch. Searching for installed applications

      Stating Action : Action 17:05:34: ChkExistCCInstalledAppsCcWebWnd.58B3CBD8_773E_456F_B761_5F9C67C2E7B1.

      Stating Action : Action 17:05:34: CheckServicesInstalled.C609CF46_1171_49F3_A937_F9F402B507DF.

      Stating Action : Action 17:05:34: GetExistingCCInstalledApps.538DD692_7153_4092_B920_08C862D08386.

      Stating Action : Action 17:05:34: LaunchConditions. Evaluating launch conditions

      Stating Action : Action 17:05:34: SetExtCustomActionData.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:34: FindRelatedProducts. Searching for related applications

      Stating Action : Action 17:05:34: CheckAndFixInstalledAppsKey.18376EA1_A7B1_41ED_A75C_CD6FAB0434AA.

      Stating Action : Action 17:05:34: ValidateProductID.

      Stating Action : Action 17:05:34: CostInitialize. Computing space requirements

      Stating Action : Action 17:05:35: CheckCcSetMgrInstalled.D3A883B9_8F94_4E7D_96B6_852388CE5647.

      Stating Action : Action 17:05:35: AreComponentsInstalled.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:35: pSetInstalledSNDInstalled.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:35: FileCost. Computing space requirements

      Stating Action : Action 17:05:35: IsolateComponents.

      Stating Action : Action 17:05:35: SetNetworkType.93C43188_D2F5_461E_B42B_C3A2A318345C. Updating settings

      Stating Action : Action 17:05:35: SetOSInfo.93C43188_D2F5_461E_B42B_C3A2A318345C. Updating settings

      Stating Action : Action 17:05:35: WdInstallDir.7BA8CEA2_5DBF_4BBA_AE9B_64330C95B921.

      Stating Action : Action 17:05:35: CDirSystemInstallDir.C8C0673E_50E5_4AC4_817B_C0E4C4466990.

      Stating Action : Action 17:05:35: WdSfpCaCacheDir.41646F16_4E6C_4E96_BF1B_772105414B9D.

      Stating Action : Action 17:05:35: CDirSystemSFPCacheDir.C8C0673E_50E5_4AC4_817B_C0E4C4466990.

      Stating Action : Action 17:05:35: CDirSystemInstallDir.A2CDD4E1_ADB3_473C_BD47_FE5024412C07.

      Stating Action : Action 17:05:35: CDirSystemSFPCacheDir.A2CDD4E1_ADB3_473C_BD47_FE5024412C07.

      Stating Action : Action 17:05:35: MsiUnCabRuntimeDlls.93C43188_D2F5_461E_B42B_C3A2A318345C. Unpacking prerequisite installer files

      Stating Action : Action 17:05:35: saveEPState.BC731320_557D_4E8F_8CED_C1B9A179A81F.

      Stating Action : Action 17:05:35: saveSPState.BC731320_557D_4E8F_8CED_C1B9A179A81F.

      Stating Action : Action 17:05:35: CostFinalize. Computing space requirements

      Stating Action : Action 17:05:35: BuildSymEventCAData.8728755E_EBB5_45CB_BF13_FE75340D7B4E. Obtaining SymEvent registration information

      Stating Action : Action 17:05:35: SetODBCFolders. Initializing ODBC directories

      Stating Action : Action 17:05:35: MigrateFeatureStates. Migrating feature states from related applications

      Stating Action : Action 17:05:35: InstallValidate. Validating install

      Stating Action : Action 17:05:42: uExtBeginUninstallImmediate.6500F9C2_37EA_4F25_A4DE_6211026D9C01.

      Stating Action : Action 17:05:42: CheckUninstallPassword.93C43188_D2F5_461E_B42B_C3A2A318345C. Verifying uninstall password

      Failed to remove the MSI package.

      Removing MSI package (-9 seconds)

      Removal of the MSI failed


      Wed, 17 Sep 2008 17:05:42 MSI result 8DAC4004
      Wed, 17 Sep 2008 17:05:42 processing of package is complete, result -1918091260 (0x8dac4004 - code 16388)