1 Reply Latest reply on Oct 11, 2016 2:56 PM by dmshimself

    Problem Ticket Help!

    Rookie

      We have several problem tickets that were accidentally set to a “Cancelled” status. In our current workflow / system a Cancelled status is an end state. Is there anyway systematically to set the handful of tickets back to an active / different status?

        • 1. Re: Problem Ticket Help!
          ITSMMVPGroup

          yes - use the process designer to add an action like reopen that takes the process back to where you want it to be.  If you have a few I'd do those by hand.  If you have a lot you could use a query to set up the list and then use bulk action to do them all, but you'll need to be careful that you have selected the right ones