3 Replies Latest reply on Oct 17, 2016 5:46 AM by jasoncadman

    "Sorry, an error occurred while processing your request" when accessing Diagnostics from Configuration Center

    jasoncadman Expert

      Hi All

       

      We've just had a low disk space issue on the c: drive of one of the Web Servers and when checking the diagnostic logging received this error

       

      I think the lack of disk space has broken it and it might need a reinstall. Tried an app pool recycle, an iisreset and a server reboot to no avail. Error message below

       

      Thanks in advance

       

      Jason

       

      Sorry, an error occurred while processing your request.

      Message: Object reference not set to an instance of an object.

       

      Controller: Instance

      Action: EditApplicationDiagnostics

      Stack Trace: at ServiceDesk.Web.Common.StandardConfigManager.GetEnumValue(Type enumType, String strValue) at ServiceDesk.Web.Common.StandardConfigManager.GetListItems(ConfigControlType controlType, ApplicationConfig standardApplicationConfig, ApplicationConfigType appConfigType, String currentValue) at ASP._Page_Views_Instance__InstanceApplicationDiagnostics_cshtml.Execute() in d:\Program Files (x86)\LANDesk\ConfigurationCenter\Views\Instance\_InstanceApplicationDiagnostics.cshtml:line 24 at System.Web.WebPages.WebPageBase.ExecutePageHierarchy() at System.Web.Mvc.WebViewPage.ExecutePageHierarchy() at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance) at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer) at System.Web.Mvc.HtmlHelper.RenderPartialInternal(String partialViewName, ViewDataDictionary viewData, Object model, TextWriter writer, ViewEngineCollection viewEngineCollection) at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model) at ASP._Page_Views_Instance_EditApplicationDiagnostics_cshtml.Execute() in d:\Program Files (x86)\LANDesk\ConfigurationCenter\Views\Instance\EditApplicationDiagnostics.cshtml:line 12 at System.Web.WebPages.WebPageBase.ExecutePageHierarchy() at System.Web.Mvc.WebViewPage.ExecutePageHierarchy() at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance) at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer) at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResult(ControllerContext controllerContext, ActionResult actionResult) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1c.<InvokeActionResultWithFilters>b__19() at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1c.<>c__DisplayClass1e.<InvokeActionResultWithFilters>b__1b() at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1c.<>c__DisplayClass1e.<InvokeActionResultWithFilters>b__1b() at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult) at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)