Currently on our system, the tickets are separated by Modules (incident, request, change, etc..)
I was curious to know if it possible to have for example, one unique number for a request.
At the moment, if I search for an incident with the number "1000", ill get a "1000" incident, "1000" request, "1000" change, etc...
Is it possible to have only 1 record with that number, so each record having there own number?
This is to facilitate work for analysts.