2 Replies Latest reply on Nov 25, 2016 9:20 AM by Ricardo_Almeida

    Number for Records (Incident, Change, Request)

    Ricardo_Almeida Specialist

      Hi All,

       

      Currently on our system, the tickets are separated by Modules (incident, request, change, etc..)

       

      I was curious to know if it possible to have for example, one unique number for a request.

       

      At the moment, if I search for an incident with the number "1000", ill get a "1000" incident, "1000" request, "1000" change, etc...

       

      records.png

       

      Is it possible to have only 1 record with that number, so each record having there own number?

       

      This is to facilitate work for analysts.

       

      Best Regards,

       

      Ricardo Almeida