12 Replies Latest reply on Oct 26, 2016 11:05 AM by Ricardo_Almeida

    Clock not stopping when record is out of "Support Hours"


      Hi All,


      I am currently verifying how we have our support hours configured, however I cannot understand the function of this. I thought that the count will only commence once the time was within the support hours.


      I tested placing the support hours only 2 min (The count should only count 2 minuntes)


      supp hours.png




      This was not the case as the count ignored the support hours and continues to count.


      Any ideias if I am missing any configuration?


      Best Regards,


      Ricardo Almeida