Anyone help on this?
I think you´ve forgot to make your Analyst Incident windows available for webaccess.
Got o Window Manager - Incident Mangement - Incident and right-click on the needed window and the select "Make available in Webaccess".
make sure under window manager > incident ,, that the window you are using is populated as "Make available in Webaccess".
if you click on it and you see (delete web access window) , it means its published .
second you have to go to ( Window manager > View management > Default > (incident management.incident ) is correct window you want to show for analyst .
Default for analyst >
Hope this will help you