7 Replies Latest reply on Oct 25, 2016 1:11 AM by Markus.Gonser

    Dynamic name creation for CI's in process

    Andre.Hellman Apprentice

      Hi,

       

      We have a bundle item that has a bundle process. The bundle has an item which has a process (very simple).

      Steps:

      1. Open
      2. Create CI
      3. Close

       

      Everything works as it should with the processes except that we can't dynamically create CI names.

       

      I have tried to create an calculation that uses a text + the Id of the Request or use a number that counts up each time a CI gets created.

      The logic is fine and works but the problem is that the calculation seems to run after the actual creation of the CI and therfore I get an error saying that

      you can't create a CI without a title.

       

      My question is how could you solve this? we don't use LDMS or something similar yet so this has to happen in Service Desk.