2 Replies Latest reply on Oct 26, 2016 4:56 AM by Julian Wigman

    Inbound email to Service Desk not raising a call

    Rookie

      Users can raise calls via an inbound email, but a service account is struggling to raise a call.


      We have a Sophos monitoring account and it emails the Service Desk when an incident has occurred, but for whatever reason the email is received into the Service Desk mailbox, but a call is not raised. Can anyone advise what may be wrong?

       

      Thank you