Hello LANDesk Community,
I have been trying to deploy our latest landesk agent in LDMS 2016 to some unmanaged devices, but am hitting a wall and I am not sure where the issue lies!
Some initial information about what I have so far:
- We have Group Policy set up to allow the LANDesk service account to access the computers from the network, and it is in the BUILTIN\Administrators group
- We set up firewall exceptions for the Windows Agent as specified in the LANDesk Firewall Ports Community Documentation. We also have "Allow Inbound remote administration exception" set up to allow unsolicited incoming messages from the core's IP address.
- I have File and Printer sharing on
- I am able to successfully browse to \\computername\c$
I run an unmanaged device discovery, and add the machine I desire to push the task to to a scheduled task for Agent Deployment. I start the task, and it starts and successfully copies the temp file over to C:\$ldcfg$ on the remote computer
From there the task stays stalled out on that return code for about an hour, then returns the failed error code 1165 - "The agent setup program started but communication was lost."
When I browse to C:\Windows\Temp on the remote computer, I see the $LDTmp$ folder, and all the contents look correct - It just seems it is not able to install it. I do not see any log folders in C:\ProgramData - the only log files I see are in C:\Windows\Temp
I see a process for "header application" running and using cpu resources, but it seems constant and I don't see anything else running that seems to be landesk related.
I am perplexed at this point as to where to go from here to troubleshoot - if anyone has any help they can provide it would be greatly appreciated!!
I can attach more pictures and files if it helps locate the issues - just let me know!