1 Reply Latest reply on Nov 23, 2016 4:06 AM by michael.odriscoll

    Do the Xtraction alerts allow for it to pull the email address from the query and use that to send the alert?

    agonza07 Rookie

      I'd like to set up a dynamic alert for any pending manager approvals. If the manager has not approved within 2 days of the request being opened, I'd like for it to email the manager and let them know they have a pending request.

       

      Am I over-complicating this? Is this something that should be done in Service Desk?

       

      Thanks in advance