1 Reply Latest reply on Oct 28, 2016 6:46 AM by Motaz

    Service Catalogue

    Mattuk10 Rookie

      Good Morning,

       

      We use the service catalogue to hosts all our Catalogue Items, for some reason our catalogue is not showing in LIVE but is showing in TEST.

       

      I have rebuilt the catalogue in Knowledge Management and check the Knowledge query to make sure it was successful and it was.

       

      If anyone could help me ASAP as I have a Hospital not being able to use it and it is of high importance to get this problem fixed ASAP.

       

      Many Thanks

       

      Matt

        • 1. Re: Service Catalogue
          Motaz ITSMMVPGroup

          Hi,

           

          I believe that this can be solved by following these steps:

           

          1- Login to the Configuration Center

          2- Click EDIT next to the Webaccess that you want to have the Service Catalogue at.

          3- In the "Free Index search index path" field, Fill in the Framework URL. for example: "C:\ProgramData\LANDESK\ServiceDesk\Test.Framework" where Test.Framework = <YourInstance.LiveFramework>

           

          I hope that solves your issue

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