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Sounds to me like an integration issue.
DataNow heavily integrates with Explorer and is used to intercept certain calls (such as folder browsing etc).
I'd suggest opening an incident with Support, providing reproduction steps and Client Logs (if possible).
Out of curiosity, what version of the Client is running?
Yes the incident is open, i think me to that is an integration problem or this setup work fine on other customer,, but on older Appliance version.
= ESX v188.8.131.52
= Win 64 bit Version 2.0.11214.0