2 Replies Latest reply on Apr 16, 2015 8:09 PM by Coretek-DJ

    Allowing App from Optical Drive

    Coretek-DJ Rookie

      I am relatively new to VDI and AppSense. Your graciousness is appreciated for my first post!

      We are running IGEL UDC2 thin clients that connect to XenApp for the RDP session. AMC 8.6, AM 8.8, and EM 8.5 is being used to manage the environment.

      Issue is that an application being run from a CD/DVD does not launch after allowing it in AM. Rules Analyzer shows the path as \\client\F$\app and Windows maps the optical drive letter F. The optical drive is controlled/shared from the local IGEL device with appropriate Citrix policies to be available within the session. This obviously works.

      I have added both the Windows letter and path as indicated by AM. After attempting execution, a pop-up message appears "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

      Any thoughts?