5 Replies Latest reply on Nov 15, 2016 8:43 AM by Rbn

    Software installations fail during provisioning. Return -1918091226, Code 16422, error 8dac4026h

    Rookie

      Hi,

       

      I have an issue with a provisioning template I'm using. During the system configuration phase all software deployment tasks fail and return the code 1918091226 in the provisioning logs, it reports an error 8dac4026h in the provisioning window on the client. Other tasks in this phase, such as Activation & delete files, etc, all work as expected.

      The files download successfully and are present in the SDMCACHE folder on the client, If I run them they install correctly. The packages also install correctly if I run them outside of the provisioning template, as standalone software distribution tasks.

       

      As a test, I cloned the template, removed all steps except for the software installations and tried this on a machine, they all installed successfully as well. I also tested this with the same agent used dring installation, with the machine in a workgroup rather than joined to the domain so the conditions are identical, it also works and the software installs.

       

      Here's a sanitised  sample from the LDProvisioning.log file on a client machine:

       

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:*********  Begin an action - Distribute_software

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:Do EnvironmentCheck

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:Is WinPE Action=0, Is WinPe Environment=0

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:Download handler ok.

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:Launching action handler [SDClientHandler.exe] with parameters ["]

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:handler launched.

      2016-10-28 15:24:36(1376-1380) ldProvision.exe:Built SWD handler input [<GlobalSchedulerData Type="LANDesk.ManagementSuite.SoftwareDistribution.Data.XmlCommandLines"><XmlCommandLines><cmdLines><item><key>LDMS9_5_1</key><value>"%LDMS_CLIENT_DIR%\sdclient.exe" /p="http://Pref-IP/applications/Microsoft Office 2013 Std/Office2013STD.exe" /levels=3 /Hash=BI5htayjYBHswMw53kkBUA== /pkgid=759 /pkgname="Service - Microsoft Office 2013 STD" /FileListName="taskmanifest.CoreServer.1538.759.ini" /FileListHash="ob5t5I4T+K8hTuy2CCGCpA==" /exe /N /An /wan=50 /lan=75 /taskid=1538 /taskName="Endpoint - CLIENT - Windows 8.1 [Desktop] RT Testing" /core="CoreServer:10.99.99.99" /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /dmname="Standard policy-supported push distribution" /dmtype=2 /token /detachedmode /primaryPkgId=759</value></item><item><key>LDMS9_5</key><value>"%LDMS_CLIENT_DIR%\sdclient.exe" /p="http://Pref-IP/applications/Microsoft Office 2013 Std/Office2013STD.exe" /levels=3 /Hash=BI5htayjYBHswMw53kkBUA== /FileListName="taskmanifest.CoreServer.1538.759.ini" /FileListHash="ob5t5I4T+K8hTuy2CCGCpA==" /exe /N /An /wan=50 /lan=75 /taskid=1538 /core="CoreServer:10.99.99.99" /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /token /detachedmode /primaryPkgId=759</value></item><item><key>LDMS9</key><value /></item><item><key>LDMS8_8_1</key><value /></item><item><key>LDMS8_8</key><value /></item><item><key>LDMS8_7_8</key><value /></item><item><key>LDMS8_7_7</key><value /></item><item><key>LDMS8_7_5</key><value /></item><item><key>LDMS8_7</key><value /></item><item><key>LDMS8_6_1</key><value /></item><item><key>LDMS8_5</key><value /></item><item><key>LDMS8</key><value /></item><item><key>LDMS7_or_earlier</key><value /></item></cmdLines></XmlCommandLines></GlobalSchedulerData>]

      2016-10-28 15:24:37(1376-1380) ldProvision.exe:Report waiting on swd action status to core.

      2016-10-28 15:24:37(1376-1380) ldProvision.exe:Call web service SetActionStatus()

      2016-10-28 15:24:37(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:24:37(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:24:39(1376-1380) ldProvision.exe:Report might reboot status to core.

      2016-10-28 15:24:39(1376-1380) ldProvision.exe:Call web service SetActionStatus()

      2016-10-28 15:24:39(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:24:39(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:Reporting action status: 5 to core

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:Call web service GetStatusString()

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:StatusString = An unknown error occurred. If the problem persists, contact the LANDesk administrator.

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:Call web service SetActionStatus()

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:31:28(1376-1380) ldProvision.exe:End of action - Distribute_software

      2016-10-28 15:31:29(1376-1380) ldProvision.exe:

       

      2016-10-28 15:34:29(1376-1380) ldProvision.exe:*********  Begin an action - Distribute_software

      2016-10-28 15:34:29(1376-1380) ldProvision.exe:Do EnvironmentCheck

      2016-10-28 15:34:29(1376-1380) ldProvision.exe:Is WinPE Action=0, Is WinPe Environment=0

      2016-10-28 15:34:29(1376-1380) ldProvision.exe:Create process (C:\Program Files (x86)\LANDesk\Shared Files\httpclient.exe) with args (  -f "C:\ldprovisioning\SDClientHandler.exe" http://CoreServer.Domain.Com/LdLogon/Provisioning/windows/SDClientHandler.exe)

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Process exit code:0

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Download handler ok.

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Launching action handler [SDClientHandler.exe] with parameters ["]

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:handler launched.

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Built SWD handler input [<GlobalSchedulerData Type="LANDesk.ManagementSuite.SoftwareDistribution.Data.XmlCommandLines"><XmlCommandLines><cmdLines><item><key>LDMS9_5_1</key><value>"%LDMS_CLIENT_DIR%\sdclient.exe" /p="http://Pref-IP/applications/UPDATE - Full dotNET 4.6 for x86 x64/install.bat" /levels=3 /Hash=pz48tEFV5HymMPliXAKoTQ== /pkgid=701 /pkgname="CLIENT - Service - NET Framework 4.6" /FileListName="taskmanifest.CoreServer.1538.701.ini" /FileListHash="a/e3MrkfqN7U7Yf0OXxJ8g==" /bat /N /An /wan=50 /lan=75 /taskid=1538 /taskName="Endpoint - CLIENT - Windows 8.1 [Desktop] RT Testing" /core="CoreServer:10.99.99.99" /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /dmname="Standard policy-supported push distribution" /dmtype=2 /token /detachedmode /primaryPkgId=701</value></item><item><key>LDMS9_5</key><value>"%LDMS_CLIENT_DIR%\sdclient.exe" /p="http://Pref-IP/applications/UPDATE - Full dotNET 4.6 for x86 x64/install.bat" /levels=3 /Hash=pz48tEFV5HymMPliXAKoTQ== /FileListName="taskmanifest.CoreServer.1538.701.ini" /FileListHash="a/e3MrkfqN7U7Yf0OXxJ8g==" /bat /N /An /wan=50 /lan=75 /taskid=1538 /core="CoreServer:10.99.99.99" /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /token /detachedmode /primaryPkgId=701</value></item><item><key>LDMS9</key><value /></item><item><key>LDMS8_8_1</key><value /></item><item><key>LDMS8_8</key><value /></item><item><key>LDMS8_7_8</key><value /></item><item><key>LDMS8_7_7</key><value /></item><item><key>LDMS8_7_5</key><value /></item><item><key>LDMS8_7</key><value /></item><item><key>LDMS8_6_1</key><value /></item><item><key>LDMS8_5</key><value /></item><item><key>LDMS8</key><value /></item><item><key>LDMS7_or_earlier</key><value /></item></cmdLines></XmlCommandLines></GlobalSchedulerData>]

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Report waiting on swd action status to core.

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Call web service SetActionStatus()

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:34:30(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:34:32(1376-1380) ldProvision.exe:Report might reboot status to core.

      2016-10-28 15:34:32(1376-1380) ldProvision.exe:Call web service SetActionStatus()

      2016-10-28 15:34:32(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:34:32(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:Reporting action status: 5 to core

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:Call web service GetStatusString()

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:StatusString = An unknown error occurred. If the problem persists, contact the LANDesk administrator.

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:Call web service SetActionStatus()

      2016-10-28 15:37:12(1376-1380) ldProvision.exe:Start TryallWebService Attempt:0.

      2016-10-28 15:37:13(1376-1380) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0

      2016-10-28 15:37:13(1376-1380) ldProvision.exe:End of action - Distribute_software

      2016-10-28 15:37:13(1376-1380) ldProvision.exe:

       

      Here's a sample of the SDClientHandler.log file as well:

       

      2016-10-28 15:24:36(1780-1912) SDClientHandler.exe:Starting Software Deployment.

      2016-10-28 15:24:36(1780-1912) SDClientHandler.exe:Diabling Client Queue for clients 9.0 SP2 and above.

      2016-10-28 15:24:36(1780-1912) SDClientHandler.exe:Diabling SDClient task status reporting for clients 9.5 and above.

      2016-10-28 15:24:36(1780-1912) SDClientHandler.exe:Checking for SDClient Mutex.

      2016-10-28 15:24:38(1780-1912) SDClientHandler.exe:Got mutex attempting distribution.

      2016-10-28 15:24:38(1780-1912) SDClientHandler.exe:Going to execute "C:\Program Files (x86)\LANDesk\LDClient\SDClient.exe" /stdin

      2016-10-28 15:24:38(1780-1912) SDClientHandler.exe:SDClient input: <GlobalSchedulerData Type="LANDesk.ManagementSuite.SoftwareDistribution.Data.XmlCommandLines"><XmlCommandLines><cmdLines><item><key>LDMS9_5_1</key><value>&quot;%LDMS_CLIENT_DIR%\sdclient.exe&quot; /p=&quot;http://Pref-IP/applications/Microsoft Office 2013 Std/Office2013STD.exe&quot; /levels=3 /Hash=BI5htayjYBHswMw53kkBUA== /pkgid=759 /pkgname=&quot;Service - Microsoft Office 2013 STD&quot; /FileListName=&quot;taskmanifest.CoreServer.1538.759.ini&quot; /FileListHash=&quot;ob5t5I4T+K8hTuy2CCGCpA==&quot; /exe /N /An /wan=50 /lan=75 /taskid=1538 /taskName=&quot;Endpoint - CLIENT - Windows 8.1 [Desktop] RT Testing&quot; /core=&quot;CoreServer:10.99.99.99&quot; /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /dmname=&quot;Standard policy-supported push distribution&quot; /dmtype=2 /token /detachedmode /primaryPkgId=759 /disableclientqueue /nostatus /nostatus</value></item><item><key>LDMS9_5</key><value>"%LDMS_CLIENT_DIR%\sdclient.exe" /p="http://Pref-IP/applications/Microsoft Office 2013 Std/Office2013STD.exe" /levels=3 /Hash=BI5htayjYBHswMw53kkBUA== /FileListName="taskmanifest.CoreServer.1538.759.ini" /FileListHash="ob5t5I4T+K8hTuy2CCGCpA==" /exe /N /An /wan=50 /lan=75 /taskid=1538 /core="CoreServer:10.99.99.99" /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /token /detachedmode /primaryPkgId=759</value></item><item><key>LDMS9</key><value/></item><item><key>LDMS8_8_1</key><value/></item><item><key>LDMS8_8</key><value/></item><item><key>LDMS8_7_8</key><value/></item><item><key>LDMS8_7_7</key><value/></item><item><key>LDMS8_7_5</key><value/></item><item><key>LDMS8_7</key><value/></item><item><key>LDMS8_6_1</key><value/></item><item><key>LDMS8_5</key><value/></item><item><key>LDMS8</key><value/></item><item><key>LDMS7_or_earlier</key><value/></item></cmdLines></XmlCommandLines></GlobalSchedulerData>

      2016-10-28 15:31:28(1780-1912) SDClientHandler.exe:SDClient call retcode: -1918091226 (code - 16422).

      2016-10-28 15:34:30(1876-3196) SDClientHandler.exe:Starting Software Deployment.

      2016-10-28 15:34:30(1876-3196) SDClientHandler.exe:Diabling Client Queue for clients 9.0 SP2 and above.

      2016-10-28 15:34:30(1876-3196) SDClientHandler.exe:Diabling SDClient task status reporting for clients 9.5 and above.

      2016-10-28 15:34:30(1876-3196) SDClientHandler.exe:Checking for SDClient Mutex.

      2016-10-28 15:34:32(1876-3196) SDClientHandler.exe:Got mutex attempting distribution.

      2016-10-28 15:34:32(1876-3196) SDClientHandler.exe:Going to execute "C:\Program Files (x86)\LANDesk\LDClient\SDClient.exe" /stdin

      2016-10-28 15:34:32(1876-3196) SDClientHandler.exe:SDClient input: <GlobalSchedulerData Type="LANDesk.ManagementSuite.SoftwareDistribution.Data.XmlCommandLines"><XmlCommandLines><cmdLines><item><key>LDMS9_5_1</key><value>&quot;%LDMS_CLIENT_DIR%\sdclient.exe&quot; /p=&quot;http://Pref-IP/applications/UPDATE - Full dotNET 4.6 for x86 x64/install.bat&quot; /levels=3 /Hash=pz48tEFV5HymMPliXAKoTQ== /pkgid=701 /pkgname=&quot;CLIENT - Service - NET Framework 4.6&quot; /FileListName=&quot;taskmanifest.CoreServer.1538.701.ini&quot; /FileListHash=&quot;a/e3MrkfqN7U7Yf0OXxJ8g==&quot; /bat /N /An /wan=50 /lan=75 /taskid=1538 /taskName=&quot;Endpoint - CLIENT - Windows 8.1 [Desktop] RT Testing&quot; /core=&quot;CoreServer:10.99.99.99&quot; /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /dmname=&quot;Standard policy-supported push distribution&quot; /dmtype=2 /token /detachedmode /primaryPkgId=701 /disableclientqueue /nostatus /nostatus</value></item><item><key>LDMS9_5</key><value>"%LDMS_CLIENT_DIR%\sdclient.exe" /p="http://Pref-IP/applications/UPDATE - Full dotNET 4.6 for x86 x64/install.bat" /levels=3 /Hash=pz48tEFV5HymMPliXAKoTQ== /FileListName="taskmanifest.CoreServer.1538.701.ini" /FileListHash="a/e3MrkfqN7U7Yf0OXxJ8g==" /bat /N /An /wan=50 /lan=75 /taskid=1538 /core="CoreServer:10.99.99.99" /EnableVirtualAppShortcuts /enableloggedoffuserinstall  /token /detachedmode /primaryPkgId=701</value></item><item><key>LDMS9</key><value/></item><item><key>LDMS8_8_1</key><value/></item><item><key>LDMS8_8</key><value/></item><item><key>LDMS8_7_8</key><value/></item><item><key>LDMS8_7_7</key><value/></item><item><key>LDMS8_7_5</key><value/></item><item><key>LDMS8_7</key><value/></item><item><key>LDMS8_6_1</key><value/></item><item><key>LDMS8_5</key><value/></item><item><key>LDMS8</key><value/></item><item><key>LDMS7_or_earlier</key><value/></item></cmdLines></XmlCommandLines></GlobalSchedulerData>

      2016-10-28 15:37:12(1876-3196) SDClientHandler.exe:SDClient call retcode: -1918091226 (code - 16422).

       

      Has anyone come across this issue before or does anyone know what I might try to fix it?

       

      Thanks in Advance,

      Robin.

        • 2. Re: Software installations fail during provisioning. Return -1918091226, Code 16422, error 8dac4026h
          LANDave SupportEmployee

          Typically "-1918091226" is "Failed to download additional files".

           

          Check the DownloadHandler.log file to see if there are any details given there.

           

          Are your packages set up correctly?   Are the additional files successfully downloaded to your SDMCACHE as well?  (I would assume so as you can run the program manually).

           

          You don't mention what version you are running.

           

          Try to remove any bandwidth limiting options from any settings you have applied.  

           

          Are there any other commands you have scripted to manipulate the LANDESK Core functionality around this same time?  (RAINSTALL /INSTALL) or anything like that?

           

          We will want to make sure no vulscan or policy sync is running at the same time?

           

          Are the rights to the share correct?  Perhaps add an action to explicitly connect to the share prior to the distribution section?

           

          Random, but hopefully this will stir something good up.

          • 3. Re: Software installations fail during provisioning. Return -1918091226, Code 16422, error 8dac4026h
            Rookie

            Thanks for your reply LANDave.

             

            There's no download from preferred server tasks in the provisioning template, so no downloadhandler.log file has been created in the provisioning log folder.

            Most of the packages are just single file software distribution tasks and the files downlaod correctly, those that do have additional files specified also download successfully too.

             

            Our core server is on 9.50.3.1, the clients are using 9.50.4.12. During the provisioning we use a client with vulscan and policy syncs set years in the future, so they don't interfere with the process.

             

            The shares seem correct, everyone has read access to the files, on both the main share and the preferred server share.

             

            I'm not aware of anything being altered on the core to cause this, I'll check with the other admins to confirm.

             

            I'll follow your suggestion to map to the share directly, then try downloaindg the files and running execute commands nistead of software distribution commands, thanks for the suggestion.

            • 4. Re: Software installations fail during provisioning. Return -1918091226, Code 16422, error 8dac4026h
              LANDave SupportEmployee

              Did you have any luck with this?  Did you need further help?  I want to make sure you've been taken care of.

              • 5. Re: Software installations fail during provisioning. Return -1918091226, Code 16422, error 8dac4026h
                Rookie

                Sorry, haven't had much time to play around with this.

                Seems we have another issue with mapping preferred servers, they work fine when in the WinPE environment but dno't work in the LANDesk task. If I set it to map a drive, rather than map to preferred sever, it works. I've read a few threads relating to this issue and seems there's a fwe fixes to try, I'll investigate this another time.

                 

                So, mapping the drive with the Map Drive task works fine, I can copy the files and they install when using the execute command task. I tried downloading the files (our software distribution tasks always use http sources) and the files download fine, also the download from preferred server works correctly and downloads the files, in both instances we can install the downloaded files using execute tasks.

                That's providing a workaround for the moment, I might stick to using those methods for the templates for the time being. Thanks for your help.