3 Replies Latest reply on Sep 13, 2017 2:39 AM by PaulPretorius

    BSOD on Dell Latitude E7270 with Samsung PM951 NVMe Drive

    p_arnone Rookie

      There have been posts on the community about this, but I wanted to share my experience.  Hopefully it will save someone some grief.

       

      We just received some Dell Latitude E7270s with the Samsung PM951 NVMe drive, and were getting BSOD 0x0000007b.  Dell support provided the Intel drivers, but failed to inform us that we had to use the RAID drivers.  They currently ship the laptops with Windows 7 64-bit Professional, and AHCI is enabled in the BIOS.

       

      I was unable to inject the RAID drivers in to the 64-bit WinPE image.  Still got the BSOD.  I called support and was told that another user on the community discovered that the default RAID drivers had to be removed in order to the Intel RAID drivers to be injected.

       

      Here is what I did to successfully image the Dell Latitude E7270 with the Samsung PM951 M.2 drive:

       

      Image is Windows 7 64-bit Enterprise UEFI with a GPT partition.  The following Microsoft Hotfixes need to be installed to enable support for NVMe drives KB2990941, KB3087873.

       

      BIOS Settings:

       

      General\Boot Sequence - Change Boot List Option to UEFI

      General\Advanced Boot Options - Check Enable Legacy Option ROMs

      System Configuration\Integrated NIC - Check Enable UEFI Network Stack

      System Configuration\SATA Operation – RAID on

       

      Removed the default RAID drivers from the boot_x64.wim:

       

      Create the following folders on the root of the C drive:

      C:\Mount

      C:\Mount\MountWIM

       

      Copy boot_x64.wim from Managementsuite\LANDesk\VBOOT to C:\Mount.

       

      Use the following DISM commands to mount the .wim:

      DISM /Mount-Wim /WimFile:C:\Mount\boot_x64.wim /Index:1 /MountDir:C:\Mount\MountWIM

       

      Rename the following files iastor*.sys files to iastor*.sys.old:

       

      C:\Mount\MountWIM\Windows\System32\drivers\iaStor.sys

      C:\Mount\MountWIM\Windows\System32\drivers\iaStorAV.sys

      C:\Mount\MountWIM\Windows\System32\drivers\iaStorV.sys

       

      Delete the following folders from C:\Mount\MountWIM\Windows\system32\DriverStore\FileRepository:

      NOTE:  You will need to change the permissions on these folders in order to delete them.

       

      1. iaahci.inf_amd64_737bf5eb85b4c5c6
      2. iastor.inf_amd64_77a326d064875bf4
      3. iastorav.inf_amd64_e9e1b7ce2ab0e894
      4. iastorv.inf_amd64_5069105fb236ae4b

       

      Use the following DISM command to unmount the .wim:

      DISM /Unmount-Wim /MountDir:C:\Mount\MountWIM /Commit

       

      Copy boot_x64.wim from C:\Mount to Managementsuite\LANDesk\VBOOT.

       

      Inject the Intel(R) Rapid Storage Technology Driver 15.2.0.1020 - iaStorAC.inf into boot_x64.wim.

       

      Drivers can be downloaded from:

       

      https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST-