On our Incident process, we currently have a start. stop clock on a few actions.
The start/stop automatic actions inside the circle were configured by a Landesk consultant which are working correctly ("Breaches in" field stops counting and recommences counting where it last finished)
When we currently resolve a ticket, the "breaches in" does not stop counting (If I do unresolved after 30 min, the breaches in will count those 30 min where ticket was in the "resolved" status)
I decided to place automatic start/stop clock actions on the Resolved/Closed statuses with the objective to stop the clock on these statuses (blue boxes), however, the "breached in" continues to count.
I am missing any configuration similar to already placed "start/stop" clock?
Any further questions please let me know.