6 Replies Latest reply on Nov 3, 2016 1:41 AM by JulianWigman

    Start/Stop Clock settings

    Ricardo_Almeida Specialist

      Hi Community,

       

      On our Incident process, we currently have a start. stop clock on a few actions.

       

      The start/stop automatic actions inside the circle were configured by a Landesk consultant which are working correctly ("Breaches in" field stops counting and recommences counting where it last finished)

       

      processstopclock.png

       

      When we currently resolve a ticket, the "breaches in" does not stop counting (If I do unresolved after 30 min, the breaches in will count those 30 min where ticket was in the "resolved" status)

       

      I decided to place automatic start/stop clock actions on the Resolved/Closed statuses with the objective to stop the clock on these statuses (blue boxes), however, the "breached in" continues to count.

       

      I am missing any configuration similar to already placed "start/stop" clock?

       

      Any further questions please let me know.

       

      Best Regards,

       

      Ricardo Almeida