0 Replies Latest reply on Nov 4, 2016 12:49 PM by TIMOTHY PUTNAM

    Creating a notification for knowledge base articles after approval.

    TIMOTHY PUTNAM Rookie

      I am looking to set up a notification to notify a group once a knowledge base article has been approved. I currently have an add assignment action setup on the process to notify the approver. The add assignment is looking at the article type selected. This helps to assign the correct article type to correct approver and receive a notification as well. I am wanted to send a notification back to the non kb support group the approver is associates so the group would know there is a new article available to view. Example: KB Server approver approvals article and now server support group needs to know a new article is ready. have attached screen shots of my SD environment .Thank you for your help.