Thanks for posting this question to the Community.
Did you manage to take any action with this? Please share anything you deem useful with the Community, you might help someone out.
You could open a ticket with the support team, perhaps they will have a suggestion https://support.landesk.com/CaseLogging.aspx
could you please explain more detailed what you want to do and where?
If I understand that right, then you will create a "create Incident" button in Workspaces - is this correct?