I have installed Kbot in our development environment, I really like the idea of answers being automatically send back to the end user based on the initial enquiry.
Currently I only have 2 knowledge articles in my Dev environment and have set up Kbot as described in the accompanying document.
I am however having issues with the results it is giving, I can type in ANY question via email and each time the same two knowledge results are sent back
However when searching against the knowledgebase manually
And 'Peter' returns the results expected:
Has anyone had any experience with KBot that could point out where I may have gone wrong?