1 Reply Latest reply on Nov 14, 2016 1:57 PM by John Stuart-Robson

    Optional Action inside an action

    DanJones Apprentice

      Is it possible to have an optional action within an action?


      I have put the collection I want (article) inside system cause and have added a create action, however I can't find where to make this visible on the System Cause window?

        • 1. Re: Optional Action inside an action
          John Stuart-Robson Employee

          Hi Dan,


          You can't do that unfortunately.  The best way would be to look at Problem Management, and use your System Cause action in the process.  If you wanted, when you create your system cause, you can decide if you want to create an Article/Known error and pass the system cause details into the article.


          Hope that helps.



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