3 Replies Latest reply on Nov 16, 2016 4:39 AM by GambitZA

    Creating New Incidents for certain Users fails

    GambitZA Rookie

      Hi,

       

      This is my first post.

       

      We are having an issue creating New Incidents in LDSD for 3 users in particular.

       

      When the New Incident details are filled in and we click Save to create the incident, we get the following message:

       

      1.PNG

      "There has been an unexpected error. Click Continue to return to the previous page.

       

      The INSERT statement conflicted with the FOREIGN KEY constraint "fkey$im_incident$compay". The conflict occured in database "ServiceDesk", table "dbo.tps_company", column "'tps_guid'.

      The statement has been terminated.

       

      I would really appreciate some advice on this. It only seems to affect these three users.

       

      Regards,