2 Replies Latest reply on Nov 21, 2016 9:44 AM by murraymint

    REinstall LDMS 2016

    murraymint Rookie

      Hi Guys,

       

      as the title says, hat is the implications of re-installing LDMS 2016, we have a problem right now where for the last two days we have not been able to open the console on either the core or any of the management PC's. we have a call open with support but so far they have not been a great deal of help.

       

      the problem occurred after I rebooted the core server, this was a clean boot. below is the output of the console exe.log from the server.

       

      The request failed with the error message:

      --

      <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">

      <html xmlns="http://www.w3.org/1999/xhtml">

      <head>

      <title>IIS 8.5 Detailed Error - 500.19 - Internal Server Error</title>

      <style type="text/css">

      <!--

      body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;}

      code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;}

      .config_source code{font-size:.8em;color:#000000;}

      pre{margin:0;font-size:1.4em;word-wrap:break-word;}

      ul,ol{margin:10px 0 10px 5px;}

      ul.first,ol.first{margin-top:5px;}

      fieldset{padding:0 15px 10px 15px;word-break:break-all;}

      .summary-container fieldset{padding-bottom:5px;margin-top:4px;}

      legend.no-expand-all{padding:2px 15px 4px 10px;margin:0 0 0 -12px;}

      legend{color:#333333;;margin:4px 0 8px -12px;_margin-top:0px;

      font-weight:bold;font-size:1em;}

      a:link,a:visited{color:#007EFF;font-weight:bold;}

      a:hover{text-decoration:none;}

      h1{font-size:2.4em;margin:0;color:#FFF;}

      h2{font-size:1.7em;margin:0;color:#CC0000;}

      h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;}

      h4{font-size:1.2em;margin:10px 0 5px 0;

      }#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS",Verdana,sans-serif;

      color:#FFF;background-color:#5C87B2;

      }#content{margin:0 0 0 2%;position:relative;}

      .summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}

      .content-container p{margin:0 0 10px 0;

      }#details-left{width:35%;float:left;margin-right:2%;

      }#details-right{width:63%;float:left;overflow:hidden;

      }#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF;

      background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal;

      font-size:1em;color:#FFF;text-align:right;

      }#server_version p{margin:5px 0;}

      table{margin:4px 0 4px 0;width:100%;border:none;}

      td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:normal;border:none;}

      th{width:30%;text-align:right;padding-right:2%;font-weight:bold;}

      thead th{background-color:#ebebeb;width:25%;

      }#details-right th{width:20%;}

      table tr.alt td,table tr.alt th{}

      .highlight-code{color:#CC0000;font-weight:bold;font-style:italic;}

      .clear{clear:both;}

      .preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;}

      -->

      </style>

       

      </head>

      <body>

      <div id="content">

      <div class="content-container">

        <h3>HTTP Error 500.19 - Internal Server Error</h3>

        <h4>The requested page cannot be accessed because the related configuration data for the page is invalid.</h4>

      </div>

      <div class="content-container">

      <fieldset><h4>Most likely causes:</h4>

        <ul> <li>The worker process is unable to read the applicationhost.config or web.config file.</li> <li>There is malformed XML in the applicationhost.config or web.config file.</li> <li>The server cannot access the applicationhost.config or web.config file because of incorrect NTFS permissions.</li> </ul>

      </fieldset>

      </div>

      <div class="content-container">

      <fieldset><h4>Things you can try:</h4>

        <ul> <li>Look in the event logs for information about why the configuration files are not readable.</li> <li>Make sure the user identity specified for the application pool, or the authenticated user, has the required permissions to access the web.config file.</li> </ul>

      </fieldset>

      </div>

       

      <div class="content-container">

      <fieldset><h4>Detailed Error Information:</h4>

        <div id="details-left">

         <table border="0" cellpadding="0" cellspacing="0">

          <tr class="alt"><th>Module</th><td>   DynamicCompressionModule</td></tr>

          <tr><th>Notification</th><td>   SendResponse</td></tr>

          <tr class="alt"><th>Handler</th><td>   WebServiceHandlerFactory-ISAPI-4.0_64bit</td></tr>

          <tr><th>Error Code</th><td>   0x8007007e</td></tr>

       

         </table>

        </div>

        <div id="details-right">

         <table border="0" cellpadding="0" cellspacing="0">

          <tr class="alt"><th>Requested URL</th><td>   http://teeis10dist01:80/landesk/managementsuite/core/core.anonymous/coresettings.asmx</td></tr>

          <tr><th>Physical Path</th><td>   C:\Program Files\LANDesk\ManagementSuite\LANDesk\ManagementSuite\Core\core.anonymous\coresettings.asmx</td></tr>

          <tr class="alt"><th>Logon Method</th><td>   Anonymous</td></tr>

          <tr><th>Logon User</th><td>   Anonymous</td></tr>

       

         </table>

         <div class="clear"></div>

        </div>

      </fieldset>

      </div>

       

      <div class="content-container">

      <fieldset><h4>More Information:</h4>

        This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.

        <p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x8007007e,9600">View more information »</a></p>

       

      </fieldset>

      </div>

      </div>

      </body>

      </html>

       

      --.

         at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

         at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm.‡(String , String ‡)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args) Stack Trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

         at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm.‡(String , String ‡)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args)</format><args>{}</args></log4net.Error>