10 Replies Latest reply on Jun 29, 2017 11:14 AM by Jamie Cannon

    Cannot create a record with name 'xxxxxxx'. This is already in use by another record

    djs Apprentice

      Hi,

       

      This is new setup and using ootb database, After Unresolve or Reopen then cannot Resolve or Close again with error:

       

      "There has been an unexpected error. Click Continue to return to the previous page.

      Cannot create a record with name 'xxxxxxx'. This is already in use by another record."

       

      Thanks