2 Replies Latest reply on Nov 25, 2016 9:19 AM by Ricardo_Almeida

    Deny Changes on PROD

    Ricardo_Almeida Specialist

      Hi Community,

       

      Just a small question out of curiosity, is there any option in console where I can "block" any changes (When pressing the save button for example)?

       

      Lets say i do not want to make any changes on PROD, but only use T2L, is there any way to block changes on PROD presenting an error message or similar?

       

      Best Regards,

       

      Ricardo Almeida

        • 1. Re: Deny Changes on PROD
          ITSMMVPGroup

          Sort of, but it isn't a complete solution.  If you use the object designer, you can lock a domain (Incident/problem/whatever) and that stops people from designing new windows, attributes and so on.  That was a major good thing that LD did a while back and might be all you need. However depending on the version you are running, there are other things that can be changed that are not blocked by this. For example prior to 2016.3 adding new categories in PROD, using them in a process and then running T2L would typically result in an error where T2L tries to delete the things it doesn't know about.  This was attended to in 2016.3, but unfortunately (MHO!) the changes introduced other issues such as T2L no longer pushing across amendments to service level agreements and response levels.  Inserts yes, but changes no.  So you have to manually go through and fix those up - a retrograde step I think.

           

          So practice in a sandpit first and read up on using Design Transfer as it's a useful tool to push things between environments when T2L moans

          • 2. Re: Deny Changes on PROD
            Ricardo_Almeida Specialist

            Thanks once again dmshimself

             

            I will test this on a test environment and see how it goes.

             

            Thanks for the usefull info!

             

            Best Regards,

             

            Ricardo Almeida