My company will be implementing LanDesk Service Desk shortly and I have viewed the recommended infrastructure however the amount of servers recommended seems a bit excessive. Here is a bit about the volume of users etc:
Company has 1700 end users
65 Fixed Analyst Licenses
5 Concurrent Licenses
We plan to use Incident, Change, Problem and the End user Portal.
Reporting - we will not run extensive reports only standard out of the box type reports, only really used by the IT department.
The recommendation seems to be to have two database servers with failover clustering, an application server, Crystal Reports server, Terminal server, two web server for load balancing - in addition to this I would need a test environment.
Anyone out there dealt with a similar deployment size to the above and have any recommendations about how it is working for you?
Plus - if I have directed my post to the relevant specific group let me know - I will only be posting regarding Service Desk so if I can target that audience all the better.