1 Reply Latest reply on Nov 27, 2016 12:32 PM by dmshimself

    Cannot login on workspaces (Can login on webaccess)

    Ricardo_Almeida Specialist

      Hi Community,

       

      Is anyone aware why an end user can login to web access which uses integrated login and cannot connect to work spaces which required manual input (Both use AD credentials)?

       

      I verified the event viewer log files, and on "Audit Failed" for the mentioned user, i get a message that the username or password are incorrect. The user has reset their AD password, however, with the automatic login works fine, but manual input on work spaces does not.

       

      Any ideas?

       

      Thanks in advance

       

      Best Regards,

       

      Ricardo Almeida