3 Replies Latest reply on Nov 28, 2016 12:53 PM by masterpetz

    Create privilege that does not exist

    Tristan Apprentice

      Service Desk version 2016.0

       

      Our Knowledge module has optional actions on each status allowing for "add attachment" and "Add Keywords" however they throw a privilege error:

      When I check the permissions under Modules>Knowledge Management>Process Related Objects>Article the roles displayed there do not appear to include any Create privileges available for me to grant access.

      There are create privileges under Modules>Knowledge Management>Non-Process Related Objects however Attachment and Keywords are not listed as business objects.

       

      When i'm logged in as SA I am able to perform these actions with no issue.

       

      I'm probably missing something very simple here, any help would be appreciated.