1 Reply Latest reply on Dec 2, 2016 4:52 AM by Chris Karagiannis

    Service Catalog item with no forms

    DrNelson Apprentice

      This may be an odd question, but here it goes anyway. We currently have a Service Catalog on our IT page that lists all of our services, some of them do not have request forms attached, they are mainly just an info page. I was wondering if there would be a way to somehow put them into the service desk catalog and when someone selects that item it just shows the information about the service? Below is a link to one of the "services" that don't have a form http://www.umt.edu/it/services/accounts/cas.php Any ideas would be welcome, we are trying to move away from the service catalog that is not housed in Service Desk

        • 1. Re: Service Catalog item with no forms
          Chris Karagiannis SupportEmployee

          Hi

           

           

           

           

           

           

          4) When creating these Information Only Services, do not set a Lifecycle, this will hide the Request button so the request form will not be opened.

          Regards
          Chris