1 Reply Latest reply on Dec 5, 2016 10:42 AM by bmagurn

    Landesk Standard




      I have created a custom object under "Incident Management" module and reused the same object in "Request Management" module by drag and drop on Request object just because of the same functionality. I want to know that using the object from one module to another module is as per Landesk standard or should we create the same object again under "Request Management" and then use with Request object.


      Please suggest.


      Best Regards,


        • 1. Re: Landesk Standard
          bmagurn Apprentice

          If an object is going to be used in multiple processes (incident, request, change, etc.), it is probably best to create the object at the Process Management level, as Process Management is a parent of Incident and Request, and the object will inherit down to Incident and Request.