We are seeing the same crashing with the HP 6735b laptop. The Inventory Scanner crashs on every scan. Is there any patch available for the particular model?
Thank you in advance.
There isn't a patch available that I know of. I am working with Landesk currently to try to figure this out. The latest is that they cannot reproduce the issue and they want to borrow one of our 6735b's for testing. I've let them know we can do that but I haven't heard back since.
The way we are working around it currently is in the BIOS we change the "SATA Device Mode" from AHCI to IDE. Of course you will have to build a new image after that because Windows won't boot if your current image was created using the AHCI mode. Or at least Windows XP wouldn't.
The work around works well in our environment. Thank you very much!
The "SATA Device Mode" change didn't cause bluescreen/ OS reinstallation on the laptops. After changing the SATA mode, XP founds new hardware and installs it. It is the original HP WinXP Pro that came with the laptop we use. Maybe HP's build of XP has the driver supporting IDE mode hard drive?
That's good. We are using a custom image that I built so I must not have put all the possible SATA drivers in the image. I did hear back from Landesk and sent them one of our 6735b's for testing. So hopefully they will have a fix soon.
Did LANDesk find the root cause of this issue with your machine? What was the status?
I haven't gotten an update yet but I haven't checked with them either. I will get an update and let you know if they've found anything.
I have an update. They acknowledged the bug and are working on the patch. I will update this when I'm informed of the patch being released.
..... Or does anyone know how to add the "/NOATA" switch to the inventory scanner for these computers? .....
I created a work around that would allow you to create an agent that has the /NOATA switches in the shortcut, the scheduled task and the console call. Just as an update we are still working on the patch for this issue.
To work around this issue we will edit the Agent Installation and add a /NOATA switch to the Local Scheduler commands for inventory scans and this will allow the scan to finish without issue.
Step One: Download Orca MSI Editor
Step Two: Open the agent MSI file with Orca
The Agent MSI file will be located in the \ManagementSuite\ldlogon folder and will have the same name as the Agent from the console view.
Go to Custom Action, Sort by Source and Look for the following Target’s and add a /NOATA like below.
Target One: [LDCLIENT]\LDISCN32.EXE /NTT=LANDESK21:5007 /S="LANDESK21" /I=ldappl3.ini /NOATA /NOUI /NOCD /SYNC /F-
Target Two: [LDCLIENT]\LOCALSCH.EXE /taskid=777 /exe="[LDCLIENT]\LDIScn32.EXE" /cmd="/NTT=LANDESK21:5007 /S=LANDESK21 /I=HTTP://LANDESK21/ldlogon/ldappl3.ldz /NOUI /NOATA" /freq=86400 /autodelay=0|60
Target Three: InstallShortcut "[ProgramMenuFolder][PROGRAM_GROUP]" "[INVENTORYSCANSHORTCUT]" "[LDCLIENT]\LDIScn32.exe" "/NTT=LANDESK21:5007 /S=LANDESK21 /I=HTTP://LANDESK21/ldlogon/ldappl3.ldz /V /NOATA" ""
Save the MSI file and now you can create a Self contained executable, a scheduled task deployment, advanced agent deployment, etc. All work and add the switch correctly.
You can verify after installing if the /NOATA is part of the local scheduled task by opening a command prompt on the client, go to the ldclient directory and use the command "localsch.exe /tasks | more" and this will list the syntax.
Thanks for the information. We will use this until the patch gets released.
We too are seeing this exact crash from ldiscn32.exe on all our HP 6735b's. We await a final fix but the msi workaround will have to do for now.
A few quick questions about the msi fix, when a new patch comes out to address this will we need to undo the msi fix or will it be overwritten. Second is if there is any other patch released that does not address this issue will it overwrite our custom msi?
I'm not sure about the MSI questions you have but I did receive a patch for this problem a couple weeks ago. So I assume you can contact Landesk and receive the patch. If it helps the name of the file they sent me is "INV-1999088.2-2".
The patch will remove the need for the /NOATA switch. Once you have applied the patch you will need to issue a new agent which will overwrite the MSI work around agent. The new agent with the patch applied will require no changes. This patch will be part of SP3 so you should experience no problems with this issue upon applying SP3 in the future.
Does anyone have an update on the patch for this? We are changing our deployment methods and are having to edit our msi's over and over again for testing and would love to have a more permanent fix.