Right now, when an analyst sends a note via email or the webdesk to the end user, it changes the status from NEW to In Progress. We'd like to add an assignment at the same time. This way, if an analyst is out and about, they can simply reply to a new message, which will send a response to the end user AND assign it to them; they won't have to log into the webdesk to make that happen. Here is what our workflow looks like. We'd like to add the assignment right where the red box is.
The problem is that I don't know what variable to use for determining the user who sent the email. How do I check to see what the variable for analyst is if they send from email into the system?