I have been requested to create a few reports from crystal reports in order for business to be able to see the results of tickets by priority, group, etc...
Does any user have any advice on creating the reports of re-using a current, I am starting with the report regarding how many records are open by priority (p1,p2,p3,p4)
Is anyone aware of the best manual in order to do so?
Cant seem to add the attributes that i need to create the first report.
Any help is appreciated