3 Replies Latest reply on Dec 15, 2016 11:32 AM by ehwlg

    Package Run as Specified User Question

    ehwlg Rookie

      We are attempting to push a package out to our users that is set to run as a specified user. We need to have the interface from this package be displayed to the user as the install happens, but it appears to be hidden for some reason. As far as we can tell, the command is running just fine behind the scenes, we just can't see the interface.

       

      We have chosen the agent settings to display the interface to the user.

       

      Manually running the script from a command prompt started as the user will show the interface with no issues.

       

      Is there something special in how LANDESK launches a package (in this case, a BATCH package) as a specified user that would prevent it from displaying the resulting interface of the command?

        • 1. Re: Package Run as Specified User Question
          phoffmann SupportEmployee

          Urm - yeah ... Windows Context / sessions for one. That's your likely problem cause.

           

          If User "Bob" launches a process, then logged-on user "Jane" won't usually see it.

           

          The "run as a different user" option in Windows works a little different if memory serves - since it doesn't "just" launch the process in a different user-name.

           

          If you specify what client OS / what LANDesk version you're using, we could look at the same setup to see if there's anything that we can see to help out perhaps? (just so we're comparing apples to apples, as it were) ?

          1 of 1 people found this helpful
          • 2. Re: Package Run as Specified User Question
            phoffmann SupportEmployee

            In addition - check the stuff I posted in this thread here -- Software won't install on Windows 10 if not logged in -- to help you make sense of what's going on perhaps.

             

            Could be that just basic troubleshooting / log trawling (I list what logs are where & how to enable debug logging) will get you the answer to your stuff.

             

            Hope that helps.

            • 3. Re: Package Run as Specified User Question
              ehwlg Rookie

              Thank you very much for this information!

               

              We decided to make some changes and get it working while running as Local System, or the currently logged in user.

               

              It was our assumption, that despite being ran as another user, the UI would still be there, just as if we did runas from the command line, but obviously, weren't sure how LANDESK was executing the run as a different user.

               

              The link you provided has a lot of good information also, so thank you for that.