2 Replies Latest reply on Dec 21, 2016 3:17 AM by Tomas.v

    Workspaces does not set a Response level when creating a new ticket

    ASD Rookie

      Creating new tickets in the Console or WebDesk auto fills the response level of a ticket, but when creating a ticket in Workspaces it does not.  See below.


      We are using Landesk 2016.3


      Any idea as to why it is doing this?